Sector: FMCG & Retail
Retail and B2B distribution play a key role in South African economy. Haute Performance helps retailers and distributors becoming more efficient by understanding better their customers and their needs. We do this through combination of various approaches and competencies:
- Customer segmentation
- Value proposition per customer segment (product range, pricing, etc.)
- Channel mix
- Point of Sales optimisation
- Supply chain optimisation
- Fact based performance measurements
- Win-win philosophies in outsourcing relationships
The South African Consumer Goods sector reflects the dual economy of the country, with Brand focus on the one side and a growing price conscious segment at the bottom of the market. In both segments productivity and competitiveness are the issues, in a market that is more and more global.
Haute Performance’s activities evolve around Supply Chain but also reach into Sales Organisation, Brand Support or Manufacturing. We tackle people and organization aspects to transfer ownership of change and practices to our clients, for lasting results.
While the growth is there and many multinationals progressively enter the market or reinforce their position, the context remain very challenging.
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”